we ask that you read and agree to our Operating Policies and Procedures before completing your 99¢ invitations, announcements, stationery cards order
Understanding Our Useful Operating Policies and Procedures at InvitationsByU
OPERATING POLICIES AND PROCEDURES FOR INVITATIONSBYU.COM
Before finalizing your discount 99¢ invitations and announcements card order, we ask that you review our operating policies and procedures and that you ACCEPT and AGREE to abide by them in the event of any dispute with our products, services and/or payments.
You will find answers to most of your Questions at our Help Center, http://www.invitationsbyu.com/help-center.htm. However, we have summarized the more significant policies and procedures below for quick references. For more details, visit our Help Center at http://www.invitationsbyu.com/help-center.htm.
Can I Get my Proof Sent to Me Before I complete My Order?
By using our exclusive patented personalization options, you can customize any stationery card on our site with your own wording and then instantly preview it. Please remember, the instant real time preview is designed to provide you with a general idea of how your personalized cards will look and should not be considered as your final proof. After you check out and make payment, our professional proof department will center and adjust the font size and e-mail you a proof within one hour during business hours. Our business hours are 8 a.m to 5 p.m. central time, Monday – Friday, excluding federal holidays.
When Will You Send Me a proof, BEFORE or AFTER ordering?
We only send proofs after you have completed or order and payment is made. Once that is completed, we are happy to send your proof, free of charge, and we will continue sending proofs so you have the options of making corrections or add ons before your order is printed.
May I Make Changes to My Proof Before You Print My Order?
Yes, after completing your order and receiving your proof, you have the options to make any changes you want before printing. However, once you approve your proof and your stationery is printed, no additional changes may be made, so please review your proof carefully before giving your final approval.
Why is it Necessary for Me to Approve My Proof?
As one of the oldest personalized stationery companies online, we have learned that getting an order correct the first time, and every time, is critical. Our simple and easy proof approval process ensures we all get it right the first time. Your free proof ensures that we have:
* Correct vertical and horizontal spacing for eye pleasing appeal
* Correct punctuation, grammar, and spelling of the common words
* Enables you to see how your finished card will look before it is printed
How Do I View & Approve My Proof?
We will email your proof within one hour during business hours after you have completed your order. It will be sent as a link from our proof website, www.proofpreview.com and the email address will be firstname.lastname@example.org. When you receive this email, just click on the link to view your proof. We ask that your proof be approved before we begin printing your order for shipping, except in unusual circumstances explained elsewhere.
How Many Proofs Can I Get? Is there a Limit?
Your Proof will be emailed to you within one hour during the business day, and we will send you up to four revisions to get your personalized stationery exactly like you want. These four additional proofs will be sent at NO additional Costs to you. For the fifth and each subsequent proof, there will be an additional $15 each.
Tell Me About the Payment Details for My Order
After checking out, we begin processing your order immediately, which is why we ask for payment at the time of your check out.
We accept VISA, MasterCard, Pay Pal, American Express, and Discover through our guaranteed secure site. (Caution: Since your credit card is charged each time you click submit, please ensure you click only once to prevent possible double charges.) If you change your mind and want to cancel your order after it has been submitted, please read our cancellation policy VERY CAREFULLY as there will be fees and charges assessed.
What Payment Methods Can I Use to Pay for my Order?
You order can be paid for with american express, master card, visa, discover, pay pal, cash, check, or money order. If you want to pay via cash, check, or money order, please call for details.
How Safe is my Credit Card info with my Order?
We accept discover, visa, american express, master card, and pay pal through our secured server provided by authorize.net. You can verify this by viewing the 'secure lock' on the page where your payment and other personal information appears. Since this is the only page with your personal and financial data, it is the only page where the secure lock is shown to protect your information. You'll find this 'lock' in the right bottom corner of your screen. For further evidence, you will an 's' in the address bar just after the http://. When the page is secure, you'll see, https://. When you see these, you are assured that all data on this page is secure, safe, protected and encrypted. InvitaitonsByU.com is continuously monitored to ensure our total compliance with all security regulations and requirement to ensure your data is secure and safely maintained.
When Will My Credit Card Be Actually Charged?
Your payment must be made as you are completing your order. Since all orders are personalized, your payment is charged as you are completing your check out so we can send your proof, if requested, or we can start processing / printing your order if you do not request a proof. Regrettably, we are unable to send a proof before your order is completed and paid for.
If you want to cancel your order, it is costly for everyone, so we ask that you read our Cancellations, Returns, Printing Policy, & Order Reduction Policy carefully as we will ask you to agree and accept these policies before you complete your order. If you have any questions on these policies, please call us. If we approve your request to cancel, you will be given a cancellation number from our office that must be used in a correspondence. There are NO EXCEPTIONS to this policy! If you cancel your order after it has been completed, but before it has been printed, you will be refunded the amount paid LESS:
- the cost of any products already printed and / or shipped early; PLUS
- all charges incurred prior to canceling; PLUS
- $25.00 flat cancellation fee: and PLUS
- 25% restocking fee (based on the TOTAL COST of Your Order).
However, there are no refunds on orders that have been:
- Approved for Printing;
- Printed; OR
After you approve your proof to be printed and shipped, you cannot cancel your order and receive any credits or refunds. To avoid incurring our cancellation fees, please read ALL the 'fine print' in our policies before finalizing and submitting your order. These policies and procedures apply to all orders submitted regardless of whether you have actually read the information or not. No exceptions.
Due to the customized nature of all our products, we are unable to returns, without exceptions. Please refer to the Returns, Printing Policy, & Order Reduction Policy for charges assessed if your order has been canceled after submitting, but before it has been processed. There are no returns or refunds of any blank stock since these type orders are processed as soon as they are received and in some instances, shipped within minutes of receiving your order. Additionally, blank orders may also be drop shipped from our off site warehouse directly to you. We adopted and adhere to this policy for many reasons, not the least is no one wants to buy returned, previously handled and shipped all the place invitations.
Once your order leaves our store, we have no control over what happens to it. We do not accept returned cards bent corners or other damages and try to resell them. We are confident that our customers prefer receiving less than perfect products, so we will never try to sell them. We know other companies accept returns, but the customer disappointment and hidden costs in receiving less than perfect products increases costs for everyone. If you have any questions on paper characteristics, blank stock design, colors, and more, please call or email us your question before placing your order.
We strive to ensure your order is printed exactly as it is shown on your proof that you approved to print. When you receive your printed order and it is incorrect due to:
- the data was not printed exactly as you approved with your last proof; OR
- if you did not request a proof, your cards were not printed with the information exactly as you submitted in your order.
If any of the events cited above occur, we will reprint your order and ship the same day we learn of the error at no charge to you. Any reprints caused by errors on our part, we will ship to you the same shipping method as your initial order. For example, if that order was shipped via ground, the reprint will also be sent via ground. You may upgrade the shipping mode for an additional fee.
If your order has errors due to:
- errors that originated from the information you submitted on your order;
- omissions that were not on your submitted order; OR
- errors you did not correct in your approved proof for printing, regardless of the origin of the error.
If you want your order reprinted due to any of these reason, we will offer a substantial discount, determined solely by InvitationsByU.com and shipped the same day. Additional shipping charges will also be charged and any applicable Louisiana sales tax charges.
Reduce Quantity Ordered
After you complete your check out, we began processing your order promptly, efficiently, and accurately, and all departments begin their respective tasks, including collecting the stock for your order in the quantity that appears on your order form. If you want to reduce the quantity of your order, there will be a processing fee of $15.00 to make those changes. However, for refunds of $15.00 or less, we reserve the right decline crediting this amount to your credit card. Instead, we will increase your quantity of cards to make up for that difference, add imprinting, or acceptable alternatives.
Please NOTE these Shipping Rates Have Been Temporarily Changed During Current Promotion of All Exclusive Invitations Announcements Cards discounted to 99¢
One of the biggest considerations in deciding where to order is WHEN you will RECEIVE that Order. Since your timely delivery is so important, we offer same day printing and shipping on all orders approved by 2:00 p.m., central time. We are the only personalized invitations announcements stationery card company that guarantees this service on all orders without assessing a Rush fee.
All orders are shipped using United States Postal Service (USPS), Federal Express (FedEx), or United Parcel Service (UPS) from our store in Lafayette, Louisiana, unless otherwise noted. We ensure your order is picked up from our store in a timely manner; however, once your package is picked up by one of the carriers you approve with your order, it is that company's responsibility to deliver your package in the manner requested. Although we enjoy a business relationship with all the carriers, in the end, we have no control or influence over when the carriers delivery your products.
For the utmost flexibility in shipping, we offer a several shipping options at very competitive rates. Our recommended shipping delivery mode is 3 Day Express, which should always get delivered in 3 working days, or less, anywhere in the continental U.S., at a cost ranging from $12.95 to $14.95. For faster delivery options, or when delivery time is less important, we offer other shipping rates.
As one of our many special promotions throughout our website, we offer free shipping on ground shipping, up to $7.95, for orders in excess of $100. However, if you select a shipping mode more costly than ground, $7.95, you pay the amount in excess of $7.95. For example, if you select our recommended 3 Day Express which cost $12.95, you will pay this amount but receive a credit of $7.95, thereby costing you only $4.00 ($12.95 - $7.95 = $4.00) NOTE: CONFIRMATIONS AND TRACKING ARE NOT AVAILABLE FOR GROUND SHIPPING.
Although we have a commitment from all of the shipping companies shown above to deliver your package within the time period you selected, factors such as extreme weather and shipping during holiday season and distance and remoteness can effect your delivery time. In completing your order, you hereby authorize InvitationsByU to ship your order with FedEx, UPS, or USPS.
Once your order has been picked up by any one of these shippers, InvitationsByU has no further liability and/or obligations for the delivery of your order. If a delay or other shipping problems occur, you agree to hold the shipping company, USPS, Fed Ex, or UPS responsible, and that InvitationsByU will have no liability, other than refunding the additional cost you paid for priority delivery as compared to the actual delivery time cost.
Helpful Questions with Answers on Our Shipping Policies and Procedures
What is Your Shipping Policy?
All orders are shipped with United Parcel Service (UPS), Federal Express (FedEx), OR United States Postal Service (USPS) from our store in Lafayette, Louisiana, unless otherwise noted. We are responsible for ensuring your package is picked up and departs our store in a timely manner. Once your order is picked up by your chosen, it is your CARRIER'S responsibility to deliver your package a timely manner.
How Does Your Same Day Print and Ship Policy Work?
We guarantee to print and ship your order the same day, but we ask that you approve your proof by 2:00 p.m. central time. There are no additional charges for what other websites refer to as rush service.
How Long Does it Take to Receive My Order After it Has Been Shipped?
To accommodate the various delivery time needs of our customers, we offer a variety of shipping options. Please refer to our Shipping Cost Schedule for your destination costs and appropriate delivery time. Our suggested shipping delivery option is 3 Business Day Express, which guarantees to deliver within 3 working days anywhere in the continental U.S.
How and When do I get Tracking and/or Confirmation Information of My Order?
When we ship your order, our shipping department will email your confirmation information including your confirmation number. To track your package, simply copy the number we send and proceed to the website we provide and enter the number. If you prefer, you can add your email address so that you will be notified of any changes in your package.
What About Shipping Overseas Internationally?
Yes, we do ship overseas, but, as you can image, additional shipping charges will apply. You will be given the international shipping options on the first page of our shopping cart. Please refer to our Shipping Cost Schedule for specific expenses and estimated delivery time. You should realize that additional delays can and often do occur at the customs office or your particular country.
What is I Provide an Incorrect Shipping Address with My Order?
Since we cut and paste the shipping address you provide in your order, you should ensure it in correct, including any business name your order will be shipped to, apartment number, suite number, and zip code. If the shipper is unable to deliver to the address as it appears in your submitted order and the shipper is unable to deliver your package, we will assess a $15.00 charge to correct the address and forward your package to the corrected address. If your package is returned to us due to incomplete or incorrect shipping address you entered, we will charge you the entire return and reshipped charges, PLUS the $15.00 address correction charge.
Explain Your Policy Regarding Shipment Delays, Damages, and Lost?
As we disclosed, we have no control over your package after the carrier picks it up at our store, we unable guarantee the timeliness or the performance of their shipping service. In the improbable event that your package does not arrive within the time period requested and paid for, we suggest that you view the status of your package using the link and confirmation - tracking number emailed at the time your order was shipped, excluding ground shipping, where no confirmation is supplied.
Your order will not be reprinted until it has been declared lost by the shipper, UNLESS you place and pay for another order in full. To place another order, we ask you to agree that neither InvitationsByU nor its owners, employees or suppliers will be liable for any damages during shipping ,delivery delays, or lost packages after your package is given to the delivery provider. Once your package leaves our store, we will not provide any refund for conditions, occurrences, or situations that are out of our control.
We Proudly Offer the Following Unconditional Guarantee:
* Accuracy: We will provide excellent customer service and attention to detail and that your order will be printed exactly as you approved your proof in a timely manner. If you order has a mistake and it is our error, we will reprint and ship at NO additional charges to you.
* Pricing: The individual invitations announcements cards and matching thank you and note cards costs are presented throughout our site. We will always provide you with the correct price in the event there is an error on the site. Envelopes and envelope imprinting, if selected, are additional costs.
* Privacy: We guarantee that under no circumstances will your information gathered for ordering be sold, traded, or given away to any third party for any reason whatsoever. You can rely on us for treating your personal data in the same manner we would expect our private information to kept.